Amazon announces new tools for its cloud-hosted call center software

[ad_1] Machine learning-powered information retrieval for agents, voice-based caller ID and high-volume outbound communications are all coming to Amazon Connect. Image: Wavebreakmedia, Getty Images/iStockphoto Amazon Connect, AWS‘ cloud-based call center…

The haptic Surface pen can help you get a more accurate grip

[ad_1] Haptics used to mean vibrating your phone instead of having it ring when a call came in. But smaller, more controllable tech put sophisticated kinesthetic feedback in something as…

Xbox and PS5 restock: How to potentially bypass the bots and score a console

[ad_1] Months after the initial release, gamers are still having trouble getting their hands on new consoles. But there are strategies people can use to potentially bypass the bots and…

Study: Employers are not communicating post-pandemic workplace plans

[ad_1] Although employees overwhelmingly want flexible working arrangements, 35% of companies want all staff in the office full time when COVID-19 ends, according to EY. Image: GettyImages/vgajic While 79% of…

Stop adopting multicloud to achieve application resilience, says Honeycomb’s Charity Majors

[ad_1] Commentary: Multicloud may be good strategy in some instances but not for delivering application resilience. Here’s why. Image: GettyImages/da-kuk For enterprises still searching for the holy grail of multicloud,…

iOS 15: How to enable Mail Privacy Protection

[ad_1] Learn how to use the new iOS 15 security feature called Mail Privacy Protection, which can hide your IP address and other tracking data often sent to marketers without…

Zoom updates Chat to add personal notes and Meetings to improve email integration

[ad_1] The company is planning a whiteboard feature this year as well as a collaboration with Oculus Horizons Workrooms. Image: fizkes/Shutterstock Zoom is bringing status update information from email clients…

It’s time to establish a quantum computing strategy, study suggests

[ad_1] There’s a critical mass of tech leaders interested in quantum computing, and current challenges to its widespread implementation are surmountable, says Classiq. Image: sakkmesterke, Getty Images/iStockphoto A study of…

iPadOS 15: Best uses for Apple Pencil

[ad_1] Learn about the new Apple Pencil and iPadOS 15 features that can improve your workflow, let you use handwriting with the Notes app, and more. Image: Apple Since its…

5 tips for using Microsoft’s To Do task-tracking app on Macs, iPhones and iPads

[ad_1] Many task management and reminder apps promise to simplify your planning, but only one is well integrated within the Microsoft 365 suite. Learn how to leverage Microsoft To Do…

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